Boost Your Customer Bandwidth With Bots
A Chatbot, “BOT”, (often called a Digital/Virtual Assistant) is a software application used to conduct an on-line chat conversation via text or text-to-speech, instead of providing direct contact with a live human agent. Our Chatbots also allow for a hand-off to a live representative during normal hours.
Some scenarios that highlight the advantage of using Chatbots include:
- Instead of answering repetitive questions, chatbots allow employees to focus on other customers saving time.
- Through the chatbot, the customers can get help navigating throughout the website
- The BOT allows the customer to access your products and services 24/7.
- The BOT more effectively addresses FAQs (Frequently Asked Questions)
- By implementing chatbots in customer service, businesses can improve engagement with customers with less human errors.
- Besides reducing the cost and workload of customer service reps, chatbots use data to create extremely valuable analytics about existing customers. Based on customer interactions, chatbots (with machine learning capabilities) organize customer data, develop behavioral analytics reports and build custom profiles, or personas, for each customer
We design chatbots that allow you to deliver a more desirable customer experience. On top of this, we can show you how to increase conversion rates (without landing pages) and enhance your lead generation efforts. The possibilities of the future using chatbots combined with artificial intelligence will power the speed and personalization of the internet going forward, so give your customers what they want, in a format that they want to consume it. We must remember, “A Chatbot will not replace your communication channel with your customers; it will only enhance their experience with your brand.” Chatbots, at the core of it all, are automation tools. So, if you are looking for an automation tool for your business, look no further!